FixMY, LLC

Privacy Policy

Last updated: May 30, 2026

This policy explains how FixMY collects, uses, protects, and shares information when you use this website, submit a repair request, check repair status, or contact us about repair service in Pleasant Grove, UT.

Information We Collect

We collect information you choose to provide, such as your name, contact details, city or service area, device type, repair symptoms, preferred appointment or contact times, quote requests, photos or attachments, repair status lookup details, and messages you send to us.

If a repair requires shipping after review, we may collect shipping information needed to coordinate that service. Shipping addresses are used for repair operations and are not published on public pages.

We also collect routine technical information from the website, including browser and device details, pages visited, approximate location derived from network data, analytics events, security signals, cookies, and similar technologies needed to operate, protect, and improve the site.

How We Use Information

We use information to:

  • respond to repair requests, quote requests, diagnostics questions, and support messages;
  • schedule, coordinate, track, and complete repair service;
  • send repair updates through the contact method you choose;
  • review shipping needs before any shipping label is created;
  • protect the site, dashboard, customers, and repair records from fraud or misuse;
  • measure website performance and improve repair intake flows;
  • meet legal, tax, accounting, and operational obligations.

How Information Is Shared

We do not sell personal information. We share information only as needed to operate the website and repair business, including with service providers that support hosting, security, analytics, messaging, email, SMS, calendar scheduling, dashboard tools, content management, and shipping coordination.

We may also share information when required by law, to protect rights and safety, to investigate misuse, or as part of a business transfer involving FixMY, LLC.

Security

We use reasonable technical and organizational safeguards designed to protect repair records, messages, account sessions, and operational data. No website or transmission method can be guaranteed completely secure, so please avoid sending device passcodes, private credentials, payment card details, or unnecessary private notes through general contact forms.

Retention

We keep information for as long as needed to provide repair service, maintain business records, resolve disputes, improve site reliability, protect against misuse, and comply with legal obligations. We may keep shorter-lived technical logs for security, debugging, and performance monitoring.

Your Choices

You can choose not to submit a repair request, disable nonessential cookies through your browser, or contact us to request access, correction, or deletion of information associated with you. Some records may need to be retained when required for security, legal, tax, accounting, warranty, or repair history reasons.

Children

This site is intended for repair customers and is not directed to children under 13. If you believe a child submitted personal information, contact us so we can review and remove it when appropriate.

Changes

We may update this policy as the website, repair operations, or legal requirements change. The updated version will be posted on this page with a revised date.

Contact

Questions about this policy can be sent to FixMY, LLC using the contact methods below. FixMY is based in Pleasant Grove, UT; please call, text, or submit a repair request before arranging service.

Call Text Book